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Bounce Hair & Beauty

Noosa, Queensland

 

 

Business Issues
Implement a reliable, flexible point of sale system in a new up market hair and image salon. Implement a customer relationship management regime to assist with marketing and promotions. Reliable reporting on key business performance indicators Provide secure access to business data from proprietors home Integrate point of sale data with accounting package to eliminate costly administrative overhead.
Challenges
Point of sale system is required to operate in a combined service and retail environment. Specialist hair and image requirements had to be incorporated into the point of sale system i.e. customer chemical history, quotations for services, loyalty program, staff commission structure for retail sales Aggressive timeframe to meet store opening date Computer equipment to suit modern salon fit out

Solutions

Professional Outsource Solutions provided a customised iPOS point of sale system which met all the business requirements. A detailed specification was produced and agreed with the business owner prior to development, testing and deployment.

A complete bundled package was provided for Bounce which incorporated:

• Hardware
• Software
• Support including remote management from our Network Operations Centre and helpdesk
• Security updates and virus management
• Integrated background music
• Internet access
• Email
• Training

This meant that Bounce receives one monthly bill for all the services, which can fully expensed and claimed as tax deduction.

Success Highlights

• The solution was implemented for $6,000 less than the nearest competitive quote.
• The iPOS solution incorporated all the specialist hair and image requirements including the separation of retail sales of product and salon services.
• Proprietor can access data from home saving time and money.
• Integrated with accounting package reducing double entry of data to multiple systems.