Bounce Hair & Beauty
Noosa, Queensland
| Business Issues |
- Implement a reliable, flexible point of sale system in a new up market hair and image salon.
- Implement a customer relationship management regime to assist with marketing and promotions.
- Reliable reporting on key business performance indicators
- Provide secure access to business data from proprietors home
- Integrate point of sale data with accounting package to eliminate costly administrative overhead.
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| Challenges |
- Point of sale system is required to operate in a combined service and retail environment.
- Specialist hair and image requirements had to be incorporated into the point of sale system i.e. customer chemical history, quotations for services, loyalty program, staff commission structure for retail sales
- Aggressive timeframe to meet store opening date
- Computer equipment to suit modern salon fit out
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Solutions
Professional Outsource Solutions provided a customised iPOS point of sale system which met all the business requirements. A detailed specification was produced and agreed with the business owner prior to development, testing and deployment.
A complete bundled package was provided for Bounce which incorporated:
- Hardware
- Software
- Support including remote management from our Network Operations Centre and helpdesk
- Security updates and virus management
- Integrated background music
- Internet access
- Email
- Training
This meant that Bounce receives one monthly bill for all the services, which can fully expensed and claimed as tax deduction.
Success Highlights
- The solution was implemented for $6,000 less than the nearest competitive quote.
- The iPOS solution incorporated all the specialist hair and image requirements including the separation of retail sales of product and salon services.
- Proprietor can access data from home saving time and money.
- Integrated with accounting package reducing double entry of data to multiple systems.