All of these services are available through our state of the art Network Operations Center.

From as little as $25* per month per device you can obtain all of these services for your business.

Alerting

Onsite Manager escalates alerts for events or failures to the Service Center, and to the responsible technician. These alerts appear on the Service Center Central Dashboard, and are color-coded for quick and easy visual assessment.

The appropriate support person can be notified of the alert by any web or e-mail enabled device, at their desk or on the road.

Alerting Features:

• Windows Events Alert rule - ignore/suppress certain Windows Events - configuration
• Alert escalation:
  • Configure time of escalation and user to be notified
• Self heal Alerts:
  • Receive Alert notification when monitored failure is resolved and auto clear Dashboard Alert.
  • Alert notification by rules
  • Custom Alerts notification by Alert rules
• Alert History by device:
  • Device management page for each device. Alert history log
• Web Site monitoring:
  • Alert when Web site down
  • Alert when a certain keyword is not found
  • Alert when a Website is slow to respond. Custom threshold setting.
  • Custom Log file monitoring
  • Alert When a keyword is found in the file
• Patch Status Alert when:
  • Alert when Failed
  • Alert when Installed
  • Alert when downloaded
  • Alert when Needed
  • Alert when Not Needed
  • Alert Unknown
  • Reboot required
  • Alert details in Central Dashboard
  • Quick link to Remote Control
  • Quick link to auto create a Trouble Ticket