All of these services are available through our state of the art Network Operations Center.
From as little as $25* per month per device you can obtain all of these services for your business.
I saved over $6,000 on the nearest competitive quote
Proprietor
Bounce Hair and Image Salon
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Help Desk
Our NOC service includes an integrated trouble ticket system. Trouble tickets are created automatically based on severity of alerts, as defined by the customer in conjunction with Professional Outsource Solutions.
Appropriate escalation procedures can be triggered based on the SLA as required.
The trouble ticket system is used as a central repository of problems and is accessible by IT central staff, field technicians, or customers depending on the configuration settings. Critical information on specific problems is recorded here for review, post-incident problem analysis, and post-incident problem management and trending.
The reports can are prioritized and dispatched to the appropriate technician for problem resolution.
Features include:
- Multiple priorities and categories to sort incidents
- Multiple severity types
- Automatic or manual generation capability
- Dispatch capability
- Assignment capability
- Problem management and trend analysis enabler
- Integration with Microsoft CRM, ConnectWise and AutoTask